Let us know what you think.


You've clicked through to the Painted Dog Research website. We are an independent market research firm (based in Leederville) and have been asked by HBF to conduct surveys to get your feedback.

We want to find out about your experience today in using the HBF website, which will take approximately 5 minutes to complete.

Let's get started, would you like to continue with this survey?
   
  Firstly, do you, or anyone you know well, currently work or have recently worked:
  When you visited the HBF website, was it in regards to...?
 
  And in regards to Private Health Insurance, was this to....?
 
  And in regards to Car Insurance, was this to....?
 
  And in regards to Home & Contents Insurance, was this to....?
 
  And in regards to Travel insurance, was this to....?
 
We would like to ask you a few questions about your most recent experience with HBF’s website.
  How would you rate your overall experience on your recent visit to HBF’s website on a scale of 0 to 10 where 10 is 'excellent' and 0 is 'poor'?
 
  And based on your recent visit to HBF’s website, how likely is it that you would recommend HBF to a friend or colleague on a scale of 0 to 10, where 10 means 'extremely likely' and 0 means 'not at all likely'?
 
 
 
 
 
  I am now going to ask you about your experience during your visit to the HBF website.

Please rate the website on a scale of 0 to 10, where 10 is 'excellent' and 0 is 'poor'.
The information you were looking for was easy to find
 
  The information you found was accurate and up to date
 
  The information you found was relevant to you
 
  The level of detail was sufficient to meet your needs
 
  The website was easy to navigate or find your way around
 
  The website is attractive and engaged your interest
 
  The web pages loaded in an acceptable amount of time
 
  Overall, all things considered, did your experience visiting the HBF website...?
To complete this survey and to ensure that we have included a good cross-section of the Western Australian community in our survey, we’d like to ask you a few questions about yourself and your relationship with HBF.
  Do you currently have any of the following products / services with HBF?
  Approximately how long have you had your Private Health Insurance with HBF?
 
  What type of health insurance cover do you currently hold with HBF?
  Which of the following best describes your household?
Because HBF regularly conducts online surveys, we would like to ensure you're not bothered with further requests to participate in a similar study in the near future. HBF really appreciates the valuable feedback provided by people such as yourself, but wants to ensure you're not inundated with survey requests. Therefore, we're asking respondents to enter their email addresses so we can ensure this doesn't happen. Note your email address will be used purely for this purpose and will not be used to contact you for any other reason, nor passed onto any third parties.

Please enter your email address in the box below
.
 
Thank you for your time.  We will conclude the survey here.

You can now close this window.
PLEASE PRESS THE BUTTON BELOW TO COMPLETE THE SURVEY

Thank you for your time and input.

For your reference, this study has been conducted by Painted Dog Research on behalf of HBF.  The information you have provided will assist HBF in the development of their products and services to you.   This market research has been carried out in compliance with the Privacy Act and the information you provided will be used only for research purposes.

Thank you again for your time. It is greatly appreciated.

PLEASE PRESS THE BUTTON BELOW TO COMPLETE THE SURVEY
 
 
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